Last Updated: February 11, 2026
Oliver & Eli (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from oliverandeli.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Compliance with Australian Privacy Law
Oliver & Eli complies with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), in relation to the collection, use, disclosure, storage, and handling of personal information.
Nothing in this Policy limits any rights you may have under applicable privacy or consumer protection laws.
2. What Personal Information We Collect
The types of personal information we collect depend on how you interact with us.
Information You Provide Directly
We may collect:
• Name
• Billing and shipping address
• Email address
• Phone number
• Account login details
• Order and transaction information
• Communications sent to customer support
Providing certain information may be necessary to complete a purchase or access certain features.
Automatically Collected Information
When you use our Site, we may automatically collect:
• IP address
• Device type and browser information
• Network connection details
• Pages viewed and interactions
• Referring websites
• Usage patterns
We collect this information using cookies, pixels, and similar tracking technologies.
Information from Third Parties
We may receive information from:
• Shopify (our ecommerce platform)
• Payment processors
• Shipping and fulfillment providers
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Meta)
Any third-party data is handled in accordance with this Privacy Policy.
3. How We Use Your Personal Information
We use personal information to:
Provide Products and Services
• Process payments
• Fulfil orders
• Arrange shipping
• Manage returns or exchanges
• Provide customer support
• Maintain user accounts
Marketing & Communications
With your consent (where required), we may send promotional emails or marketing communications. You can unsubscribe at any time via the link in our emails.
We will only send marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).
Advertising & Analytics
We may use tracking technologies and advertising tools to:
• Measure site performance
• Understand user behavior
• Deliver relevant advertising on platforms such as Meta and Google
Opting out of advertising tracking does not mean you will stop seeing ads - only that ads may be less relevant.
Security & Fraud Prevention
We use information to detect, investigate, and prevent fraudulent or malicious activity.
Legal Compliance
We may use information to comply with legal obligations or enforce our Terms.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Operate and secure the Site
• Improve functionality
• Measure performance
• Support advertising efforts
Third-party services such as Meta Pixel and Google Analytics may collect information about your interactions with our Site.
You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.
For Shopify-specific cookies, see:
https://www.shopify.com/legal/cookies
5. How We Disclose Personal Information
We may disclose personal information:
• To service providers (IT, payment processors, shipping providers, analytics services)
• To marketing and advertising partners
• To comply with legal obligations, law enforcement requests, or regulatory requirements
• In connection with a business transaction
• With your consent
We do not sell personal information in exchange for monetary compensation.
6. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
In the event of an eligible data breach, we will comply with applicable data breach notification laws.
7. Data Retention
We retain personal information only for as long as necessary to:
• Provide Services
• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Retention periods may vary depending on the type of information involved.
8. Your Privacy Rights
Depending on your location, you may have the right to:
• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent (where processing is based on consent)
• Request portability (where applicable)
To exercise any rights, contact us at support@oliverandeli.com.
We may request verification of identity before responding.
We will not discriminate against you for exercising privacy rights.
9. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children.
If you believe a child has provided us personal information, please contact us and we will delete it.
10. International Users
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required, we rely on recognised transfer safeguards.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: support@oliverandeli.com
