Help & Info

We believe every bold piece deserves clarity — so here’s everything you need to know before, during, and after you order. From delivery timelines to sizing and care details, this is your go-to guide for all things Oliver & Eli.

1

Shipping & Delivery

All orders are produced and dispatched from within Australia or the United States - whichever is closest to you for faster delivery.

How long will it take to receive my order?
Each piece is made to order and processed within 1–2 business days.

Estimated delivery times:

  • Australia & USA: 3–6 business days
  • United Kingdom: 5–10 business days

Tracking details are provided once your order ships.

We offer complimentary standard shipping on every order — no minimums, no exclusions.

2

Sizing & Fit

Tees
Our tees feature a unisex cut - roomier in the shoulders and straighter through the body for a clean, modern silhouette. As a guide:

  • S = AU 8–10
  • M = 10–12
  • L = 12–14
  • XL = 14–16
  • 2XL = 18–20

Choose true to size for a standard fit, or size up for a relaxed look. Extended sizing is available up to 5XL.

View Full Tee Size Guide



Hoodies
Classic fit with a medium-heavy weight feel — structured yet comfortable, made to move with you.

View Full Hoodie Size Guide



Totes
Our totes are one size — built for everyday statement wear with a spacious body and reinforced handles.



Please Note
Each piece is made to order — crafted exclusively for you. Because of this, we’re unable to offer refunds or exchanges for incorrect size or colour selections. Please review the Size Guide carefully before placing your order.

3

Care & Garment Details

Tee Care

  • 180 GSM 100% Combed Cotton
  • Enduring Comfort in a Regular Fit
  • Crew Neck with Ribbed Neckline
  • Side Seams for Structure
  • Preshrunk to Minimize Shrinkage
  • Cold Machine Wash
  • Do Not Bleach, Tumble Dry or Dry Clean
  • Do Not Iron Print

Hoodie Care

  • 80% Ring-Spun Cotton / 20% Polyester, 100% Cotton Face
  • Medium-Heavy Weight (284 GSM)
  • Classic Fit
  • Cold Machine Wash
  • Do Not Bleach, Tumble Dry or Dry Clean
  • Made in a WRAP Certified Facility
  • OEKO-TEX Standard 100 Certified
  • Fair Labor Association Partnered Mill

Treat every piece like wearable art — crafted to last, designed to stand out.

4

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Amex) as well as PayPal, Apple Pay, Google Pay, and Afterpay.


Can I modify my order after purchase?
Orders move into production almost immediately, so we’re unable to modify or cancel once placed. Please review all details carefully before checkout.

5

Returns & Exchanges

Each Oliver & Eli piece is made to order — individually crafted with intention. For this reason, we’re unable to accept returns or exchanges for change of mind or size. If your piece arrives faulty or incorrect, contact us within 7 days of delivery and we’ll make it right - no questions, just care.

6

Still Need Help?

Couldn’t find what you’re looking for?
Reach out anytime at support@oliverandeli.com — our team will get back to you as quickly as possible.