Contact

Reach Out — We’re Here to Listen.

At Oliver & Eli, culture fuels us, and bold, artistic design defines who we are. Have a question, feedback, or simply want to connect? We’re always here to listen.

Every piece we create is inspired by you - your story, your expression, your individuality. So don’t hesitate to reach out. We’re here when you’re ready.

Email: support@oliverandeli.com

Mailing Address: Ground Floor (Suite 277), 440 Collins Street, Melbourne VIC 3000, Australia

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Questions?

We've got you covered. Find answers to the most common queries below.
1

What payment methods do you accept?

To make your shopping experience effortless, we accept all major credit and debit cards, including Visa, MasterCard, and American Express.

We also support trusted digital wallets such as PayPal, Apple Pay, and Google Pay.

For added flexibility, we offer Afterpay — allowing you to split your purchase into four interest-free payments.

We’re continually exploring new ways to make checkout even more convenient for you.

2

How long will it take to receive my order?

Orders are processed within 1–2 business days and ship from within Australia or the US.

Most deliveries arrive in:

  • Australia & USA: 3–6 business days
  • UK: 5–10 business days

We offer complimentary standard shipping on every order — no minimums.

Tracking is provided once dispatched.

On rare occasions, carrier delays can occur — but rest assured, we’ll keep you informed every step of the way.

3

Can I return or exchange an item?

Each Oliver & Eli piece is made to order — individually crafted with intention. Because of this, we’re unable to accept returns or exchanges for change of mind. We encourage you to review sizing and product details carefully before placing your order.

Still unsure? We’re here to help — feel free to reach out with any questions prior to purchase.