Got Something to Say?

At Oliver & Eli, bold expression drives everything we create. Questions, feedback, collaboration ideas - we want to hear it.

Every piece starts with individuality. Yours included. Reach out when you’re ready.

Email: support@oliverandeli.com
Mailing Address: Ground Floor (Suite 277), 440 Collins Street, Melbourne VIC 3000, Australia

By clicking the "Send Request" button, you confirm that you have read and agree to our [Terms of Service] and [Privacy Policy], which cover the storage of the data you submit through this form.

Questions?

We’ve got you covered. Find quick answers below or explore our full Help & Info page for detailed guidance on shipping, sizing, and more.

1

What payment methods do you accept?

To make your shopping experience effortless, we accept all major credit and debit cards, including Visa, MasterCard, and American Express.

We also support trusted digital wallets such as PayPal, Apple Pay, and Google Pay.

For added flexibility, we offer Afterpay — allowing you to split your purchase into four interest-free payments.

We’re continually exploring new ways to make checkout even more convenient for you.

2

How long will it take to receive my order?

Orders are processed within 1–2 business days and ship from within Australia or the US.

Most deliveries arrive in:

  • Australia & USA: 3–6 business days
  • UK: 5–10 business days

We offer complimentary standard shipping on every order — no minimums.

Tracking is provided once dispatched.

On rare occasions, carrier delays can occur — but rest assured, we’ll keep you informed every step of the way.

3

Can I return or exchange an item?

Each Oliver & Eli piece is made to order - individually crafted with intention.

Because of this, we’re unable to offer returns or exchanges for change of mind, incorrect size, or colour selection. Please review the Size Guide carefully before placing your order.

If your piece arrives faulty or incorrect, contact us within 7 days of delivery and we’ll make it right - no questions, just care.